For more information, see Enable Cloud Key Management.
This feature can be enabled for your instance if you would like to remove the dependency on the AD connector. There is another component called Cloud Key Management (KMS) available which can offload the task of the scheduled backups for Microsoft 365 applications from the AD connector. Contact Druva Technical Support in case of any further assistance.
#Authentication failed when connecting to o365 on mac install#
If the application ports cannot be modified, install the inSync Connector on a new server where its communication port 443 is not shared by other applications.ĥ. Contact Druva Technical Support to check if there is any scheduled or unscheduled Cloud Push/ Maintenance/ Outage at Druva Cloud end.If there are multiple applications using the same port, check if their port number can be modified. In List-port.txt, check the applications that are sharing the inSync Connector port for communication.Run the netstat -anob >List-port.txt command to open the List-port.txt file on the D drive.Open the command prompt with administrative privileges.Run the following command to verify the communication:Ģ. Check if port 443 is in Listening mode to be used by inSync AD Connector.If they are already running, try to restart the services to reinstate the connection if there were any recent Cloud outages that could have caused this communication break issue.Ĭheck the network communication between AD Connector and inSync Cloud. Login to the AD connector server and confirm if the Druva inSync AD Connector services are running from services.msc console. For more information see Troubleshooting inSync Connector errors. Under Manage AD Accounts, select the appropriate AD host and re-enter the username and password.
Login to inSync AD Connector server. Double-click the Druva inSync AD Connector icon. If the credentials for AD Connector are invalid, do the following:
Click Accept to grant Druva inSync app the required permissions to access Microsoft 365 data. Druva inSync gets connected to Microsoft 365 data of all users in your organization.On the Microsoft 365 login page, enter the tenant administrator's user name and password, and then click Sign in.On the confirmation message that appears, click Continue to proceed with the reconfiguration.On the Overview page, click Re-Configure.On the inSync Management Console menu bar, click Data Sources > Microsoft 365.Perform the following steps to resolve the issue: Microsoft 365 Cloud App status is Not Connected